Process | Systems | People
What We Do
Keeping up with the expectations of your customers can be a never-ending cycle. If one of the three key areas is out of sync, customer experience is affected. Processes, systems and people all need to work in harmony to deliver a service that increases productivity, considers employee well-being and delivers excellent customer satisfaction.
When we work together, we take the time to understand your needs, your environment and the three key areas – Process, Systems and People. We create a plan of action to enhance your company, bespoke to your priorities. Professionally executed. Delivered flawlessly.
With over thirty years in Credit Management, we also offer Credit Management services. These include consulting and training to individuals and teams.
With over twenty years in the corporate world, Mary Cushen has seen what works and what doesn’t. She has worked in a range of industries including hospitality, banking manufacturing, oil industry, printing and several more. Mary has spent the past twelve years in utilities. She has worked for companies such as National Grid, Barclays, RBS, Wincanton and DHL. Mary has trained 100’s of staff members and mentored new starters.
Phil Cushen is an active member of the Institute of Credit Management (ICM) and has over thirty years in Credit Management. Working within the Utilities sector for the last twenty three years, Phil has also worked in Entertainment (distribution), Electrical Engineering and Manufacturing. He has worked for companies such as Cadent, National Grid, ABB, BMG and Armitage Shanks.