Processes | Systems | People

Credit Management
Increasing Productivity, improving Employee Satisfaction and excelling in Customer Service.
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Credit Management

Credit Management is an important part of every company. If this is not efficient due to gaps in the process or knowledge, your company could face issues.

Credit Management covers a range of subjects and each company has its own priorities. We work with you to understand what is important to you and build a service that provides a solution that is not only suitable for today but for your long term goals too.

Collection Strategies, Credit Management Reporting, Dispute Management, Taking Legal Action, are just a few of the subjects we can cover.

The Way We Work

We sit down with you to understand your company priorities and the challenges you currently face. It consists of us asking a lot of questions but it’s our listening and interpretation skills that make the difference.

It is important to understand your short and long term plans so we can develop a service that will support you immediately and in the future.


We are proud of our client experience and always look in to ways to improve our customer journey. Our commitment to you is that we will work to our values and remain professional at all times. We have all the relevant insurances and experiences to deliver a service that excels.


Working in a range of industries gives you the opportunity to see everything that’s going on. From the things that work to those that need a little more thought.

Our expertise brings the knowledge and ability to assess your current processes, systems and people to enhance productivity, employee commitment and customer satisfaction.

Credit Management

Credit Management is key in every company. If you don’t have the money coming in, the company will struggle. With over thirty years’ Credit Management experience and an active member of ICM, we can support you in ensuring processes are efficient, credit staff know best practices along with the skills to succeed and provide continuous guidance.

Cash Flow Management & Forecasting

Learn how you can create accurate cash flow forecasting, maximise your cash flow and harness the power a healthy bottom line can bring in your business.

We can provide mentoring and training or consulting in this subject.

Credit Control Processes

Understand how an effective credit control process can increase your profitability and protect your bottom line.

With workshops, process reviews, training and mentoring, we can help you increase productivity and knowledge within the team.

Credit Policies and Procedures

We can help you overhaul your existing credit policies and assist you in streamlining your procedures to secure faster payment.

We work with you to understand your current processes and pain points, then help you to design the relevant policies and procedures required for your company.

Telephone Techniques

Enjoy the benefit of our experience and learn some of the best ways to handle the most commonly used excuses to non-payment. These can be done as one or two day workshops or on a one-to-one basis.

We don’t believe in scripts so attendees will learn the natural way to address these excuses.

Dispute Management

Every company gets a dispute at some point. How you deal with that dispute is what makes the difference. If you can handle the dispute effectively and professionally, you are more likely to get the dispute resolved to a resolution you are happy with as well as the client.

We work with you to provide the knowledge and guidance on how to handle these situations to achieve the payment of your invoices and maintain positive relationships with your customers.

Bespoke Services

Credit Management is a large topic. With over thirty years’ of experience, it is impossible to list everything we could provide.

You can arrange an initial consultation with us to discuss your requirements and how we could help by dropping us an email, using our contact form or giving us a call on 07894 018893. By dropping an email or using the contact form, we can ensure a time and day suitable for all parties.

From Phil Cushen

Credit Management

Working across different industries lets you see what works in certain circumstances but not in others. What works in one industry doesn’t necessarily work in another. Managing cash flow and credit risk is imperative to any company, no matter what the goals or aspirations of that business are.

It is important to take your credit management seriously. It is imperative to understand your ‘what if’ scenarios. No-one knows what is around the corner but by having the right understanding about your company, you can withstand most situations thrown at you.